Wealth Management

E2E Digital Transformation

Established the UX foundation for the wealth management division and brought the project through research, design to AGILE development.

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Wealth Management

Private Equity

E2E Digital Transformation

Establish and introduce UX as a culture at the firm and strategically lead the digital transformation of their legacy platform to modernization.

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Insurance

Executive Access to Risk Data

Work with CTO and executive stakeholders to envision and design a custom risk data & performance evaluation solution.

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E-Commerce - Food

Website Redesign & Relaunch

Work with the executive stakeholders from parent company, The Culinary Edge, to create new website and launch.

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E-Commerce - Beauty

Website Creation & Launch

Work with executive stakeholders from parent company KOSE International to bring the brand to North America.

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E-Commerce - Fashion

UX Strategy & Strategic Roadmap

Work with the CEO to understand their users and formulate a national sales strategy.

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Global E-Commerce

Enterprise Platform Research & Design

Work with executive stakeholders, the clients and development to lay the foundation of the global product.

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Sports & Entertainment

Legacy Sales System Redesign

Work with product managers and the wider UX team to redesign and launch the new sales platform.

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Wealth Management

Hub & Spoke Digital Strategy

Work with executive leadership, product managers and development to bring a digital mindset to projects and resourcing

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Wealth Management

Wealth Management

UX Foundation & Strategic Roadmap

Work with executive stakeholders to envision the future of the firm's financial advisory enterprise platform.

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WM
Wealth Management

Insurance

UX Foundation & Strategic Roadmap

Work with executive leadership team, product managers and technology to deliver a deep understanding of their current state process.

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E-Commerce - Food

Website Creation, Branding & Launch

Established the UX foundation for the wealth management division and brought the project through research, design to AGILE development.

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Other Roles and Incarnations.

Creative Hub Director

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Creative Director

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UX Director

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Creative Hub Director

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Creative Director

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UX Director

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Digital Hub Creative Director

Provide digital governance, leadership, manage creative resourcing & strategy

  • Conceptualize the digital governance model and implementation strategy

  • Manage creative resources across multiple projects

  • Collaborate and engage executive stakeholders across business lines &  products

  • Provide overall strategy / design thought leadership for digital governance cadences

  • Bring new insights, processes and acceleration strategies to executive stakeholders

In-House UX Instructor

Taught user experience to developers, product managers and sales at Global Financial Data Firm

  • Co-created UX curriculum for 10 and 16 week financial applications training courses

  • Mentored newly hired developers in training

  • Graded course work that accounted for 20% of their total and final grade

  • Teaching kids to fish in the form of developers who know how to work with design

Sometimes People Even Ask Me to Speak About Things

Was invited to talk UX/UI for Cognitive Science Panel

  • Represent UX as a panelist

  • Talk about digital trends in user experience design

  • Touch on practical application & implementation of cognitive science principles in industry

Shameless Self Promotion Below.


It’s not often you get to work alongside multi-faceted design leaders who put their supporting teams’ success over their own personal stakes. It’s even rarer to work with these leaders on multiple occasions. In the last 21 years in design, I’ve been fortunate to work with John multiple times as my UX counterpart...sometimes my foil, many times my teacher. His talent, coupled with humility, is what’s sorely missing not just in design, but in the world.

— Jonathan Chan, Creative Director

John Ma is without question, one of the smartest and wisest people I've ever met. He is thoughtful, curious, creative and an extremely talented UX design lead. I was fortunate enough to work with him on a few projects and he never hesitated in taking time to mentor me, professionally and personally. It was a pleasure to work with John and I would not think twice to do it again.

— Tiffany Chin, Senior UX Designer

John Ma is an incredibly talented UX lead who I met and worked with for the better part of a year. His approach to design is always centered in an incredibly empathetic vein and his designs and philosophies are built on the foundation of providing an easy to use, and thoughtful solution to users. His empathy is phenomenal both in his designs and for his coworkers. He's a natural mentor and will put the betterment of others before him every time. I'm proud to say that I worked as a colleague of John Ma's and would readily recommend him to anyone.

— Christopher Woodside, Senior Product Designer

Few people have the opportunity to report to a manager who is also their mentor - but I did when I worked for John. He is, without a doubt, the most talented Senior Director, I've ever met in the UX industry. When John gets a problem in front of him, I feel sorry for the problem. His solutions are ingenious, his process is resourceful, and his passion is contagious. He knows how to turn sour meeting with top tier management around so that everyone leaves the room laughing and high-fiving. If you're presented with working with him - don't let it pass!

— Victoria Honey, UX Lead